Did you know Novitas has many interactive apps to help answer your questions? We created these helpful tools to give you access to information you need, when you need it, without having to pick up the phone. Here are some of the great tools we offer to our providers:

• Appeals Status Tool: Check to see if your appeal had a favorable outcome! This app shows details on the appeals you’ve submitted to Medicare.
• Enrollment Status Tool: Have you filed an enrollment application or revalidation recently? Check to see where it’s at.
• Credit Balance Status Tool If you’ve filed a Credit Balance Report recently, you can check the status here.

Interactive Voice Response Unit (IVR)
If you can’t find the information you’re looking for with these tools, make sure to review our IVR user guide. The IVR will give you comprehensive information on Claim Status and Patient Eligibility. You can also get check status or obtain the patient status code to bill your discharges correctly.

• IVR User Guide
• IVR Alphanumeric Conversion Tool
• IVR Name to Number Conversion Tool

Customer Contact Center Survey
Your feedback is important to us. Please take a moment to complete the Customer Contact Center Survey so we can better assist you.