Implementing a Quality Improvement Program
The Code of Federal Regulations states that RHCs “must develop, implement, evaluate, and maintain an effective, ongoing, data-driven quality assessment and performance improvement program.” Beyond this, it just makes sense to have a QAPI program to ensure the quality of care, services, and operations. In this workshop, we will discuss QAPI approaches to help you develop or improve your program. Bring your QAPI plan with you for our discussion.
Beth will present at CRHC’s Forum conference on Friday April 10th from 8:00-9:45 and again from 10:00-11:45. The Forum conference is held April 8-10th at the Denver Sheraton West in Lakewood. To register for The Forum, visit https://coruralhealth.org/theforum.
About the presenter:
Beth Katzenberg is a Senior Advisor at Colorado Rural Health Center and a health care quality and compliance consultant. Since 2000, she has worked with Colorado critical access hospitals and other rural health care organizations to improve their quality systems, processes, and outcomes. She develops and presents education, training, and coaching on quality and performance and business excellence. Her experience includes assessing, developing, improving, and overseeing management processes and tools. Ms. Katzenberg has provided consultation, training, and education in office operations, inpatient and ambulatory acute care, specialty clinic, and mental health care settings. She led an organization-wide effort to attain and maintain certification to ISO 9001. Additionally, she has held the roles of privacy officer and corporate ethics and compliance officer. She has served as an examiner and judge for Colorado’s state performance excellence program, Rocky Mountain Performance Excellence (RMPEx), and an examiner for the Malcolm Baldrige National Quality Award (MBNQA).
