Patient satisfaction and improving the hospital experience is being discussed in hospital boardrooms across the country. Now that financial reimbursements are directly tied to HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey scores, there is a significant incentive to do so. A multitude of ideas are being put forward into how this can be achieved, and hospitals are investing heavily to get tangible results. Many involve complicated and expensive methods that unfortunately border on being a bit gimmicky. Examples include reorganization of medical floors and staff, computer-based solutions, pamphlets, and other free “treats.” Click here to read the full article by Suneel Dhand, MD, February 19, 2014.