Support Services for Clinics

Resources, tools and technical assistance

 

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Services

CRHC offers a variety of support services to strengthen your clinics operations, focus on compliance and dive deeper into quality improvement.

Rural Health Clinic 101 Education

This program provides information and resources on the Rural Health Clinic Services Act, overview of the certification process, conditions of participation, policies and procedures, payment models, compliance tips and review of CRHC support services.

From Theory to Practice: Real-World Quality Improvement Training

This three day training is designed to simplify the complicated world of quality improvement and provide your clinic with the tools to conduct hands-on quality improvement project, on your own.  

Rural Health Clinic Annual Evaluation

A condition of participation, the Annual Evaluation template will ensure that your clinic is providing all of the correct information on utilization of services, ensuring policies and procedures are being followed and making any necessary changes.

Policy and Procedures Manual

As a condition of participation, all RHC’s are required to have a current policies and procedures manual that addresses all regulations and clinic operations. The CRHC Policy and Procedure manual covers all policies specific to RHCs.

 

Mock Survey

The mock survey prepares clinics for the CO state survey process and includes on-site clinic inspection and review of manuals and medical charts. A professional, follow-up summary report of findings and recommendations for improvement are also included.

Healthy Clinic Assessment

This assessment analyzes the clinic’s basic business operations including customer service, check-in/out, visit prep, billing and coding and management of operations. A professional, follow-up summary report detailing areas for improvement and a step-by-step action plan is also included.

Read the 2018 Healthy Clinic Assessment White Paper

Customer Service Training

The one hour long Customer Service Training covers the importance of customer service in the healthcare industry, and focuses on how to demonstrate great customer service through communication, active listening, and teamwork. Can be customized to support your clinic’s needs.

Patient Cycle Time Study

This on-site time study evaluates the patient visit experience to assess value time vs. non value time in a clinic and helps clinics identify inefficiencies in the appointment process. Recommendations are then given in order to help improve process efficiency.

Peer Review

The Peer Review Network is a collaborative and economical option among clinics to meet standards of care for medical chart peer review. Reviews will be performed by other rural providers participating within the network.

Financial Feasibility Assessment

This study evaluates a prospective rural clinic’s existing payer mix (private, Medicare, Medicaid) to determine if conversion to the certified rural health clinic model would be appropriate in order to maximize reimbursement rates.

 

Billing and Coding Chart Audit

Through this preferred partner service, clinic providers, coders, revenue cycle staff and administrators have access to a high quality compliance audit based on the review of 10 encounters per provider which includes an educational review of findings and comprehensive report.

 

Lab Services

Through this preferred partner service, clinics have access to laboratory goods and services at a discounted rate including extensive price discounts for the top 2000 lab tests, representatives for each facility, and clearly defined lab test turnaround time.

Please inquire below for more information regarding scheduling and cost of services.

 

Programs

CRHC supports clinics in a variety of ways so they can continuously focus on quality improvement.

iCARE

CRHC offers our flagship quality improvement program iCARE to participating CAHs and their provider based clinic (s). iCare is focused on strengthening interdisciplinary communication and and enhancing patient and family engagement as a means to improve chronic disease management.

Resources

 

Oral Health Resources

Certified Rural Health Clinic Resources

Pediatric Oral Health Risk Assessment

Incorporate during well-child visit as an oral health risk assessment. Risk assessment provided by Cavity-Free at Three.

Click here for the Risk Assessment

Adult Oral Health Risk Assessment

Incorporate oral health risk assessment during adult wellness (or other) visits. This risk assessment template is provided by Eads Medical Clinic.

Click here for Risk Assessment Template

Medical Provider Referral for Dental Care

A template to send relevant medical information to dental provider. This template is provided by the MORE care program by Denta Quest.

Click here for the Medical Provider Referral Template

Dental Treatment Report

A treatment confirmation report for clinic to receive relevant report back from dental provider. This template is provided by the MORE care program by Denta Quest.

Click here for Dental Treatment Report Template

Contact Us

For general inquires call 303.309.6807 or email nv@coruralhealth.org

 

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