Office Manager Workshop


Office Manager Training with Stacey Howe

Wednesday, April 12, 2023

This training will benefit anyone looking to be a middle management or lead position within a clinic.

Training Description: The Middle Manager is an integral part of the Health Center. Middle Manager may be referred to as Office Manager, Team Lead, Department Manager. The Middle Manager provides oversight of the processes, procedures and employees in the departments they lead. In this training, we will focus on the Middle manager positions that may be responsible for leading and managing the operations of the Credentialing Team, Provider Enrollment Team, Billing/Revenue Cycle Team, and Front Office Team. We will discuss topics such as:

  • Skills and Characteristics of Office Manager
  • Health Center Basics
  • Policies and Procedures
  • Sliding Fee Scale
  • Job Descriptions and Assignment of Duties
  • Credentialing
  • Privileging
  • Provider Enrollment
  • Billing/Revenue Cycle
  • Front Office
  • Training and Communication

Workshop Agenda:

9:00am – 12:00pm Part 1

12:00pm – 1:00pm Lunch

1:00pm – 3:30pm Part 2

*Lunch is included with registration

Stacey Howe

Ms. Stacey Howe has over 20 years of experience in healthcare billing, coding, credentialing, privileging, and documentation auditing with 9 of those years being in the FQHC Community. Ms. Howe’s academic background includes a Bachelors in Business Administration (BA), Certified Professional Medical Auditor (CPMA) through the National Alliance of Medical Accreditation Services (NAMAS), a certified Community Health Coding and Billing Specialist (CH-CBS) by the Association for Rural Health Professional Coding (ARHPC). Ms. Howe has also successfully obtained NCQA CVO Certification for multiple organizations, scoring near perfect and perfect scores on these.


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